Quality Assurance Specialist
Обязанности:
Administrative activity:
- Analysis and resolution of addresses / complaints from
customers;
- Analysis and processing of porting requests;
- Analysis of feedbacks / complaints related to retention;
- Evaluation of agents' performance;
- Analysis of customers with a high degree of churn and
reporting;
- Elaboration and performance of specialized trainings;
- Processing and examination of general requests, complaints
and suggestions;
- Analysis of feedbacks from the NPS platform;
- Identifying innovative ideas and simplifying processes
Positions held by me within the Moldcell company:
Customer Insights Assistant
Customer Insights Specialist
Quality Assurance Assistant
Quality Assurance Specialist