Больше информации о резюме и возможность связаться с кандидатом будут доступны после регистрации.
Резюме от 09.01.2024

Manual QA, Automation QA, Application Support

Основная информация

Имя, Фамилия:
*доступно в Premium от 3-х месяцев и VIP
Дата рождения:
26 Октября 1987 (37 лет)
Oпыт:
13 лет 6 месяцев
Вид занятости:
Full-time
Город:
Кишинёв
Телефон:
*доступно в Premium от 3-х месяцев и VIP
Эл. почта:
*доступно в Premium от 3-х месяцев и VIP
Социальные сети:
*доступно в Premium от 3-х месяцев и VIP

Сфера деятельности

IT Hardware IT Software

Обо мне

• Agile, detail-oriented, organized, and meticulous.
• Enthusiastic team player ready to contribute to company success.
• Familiar with handling multiple projects in highly competitive environments.
• Solid interpersonal and collaboration skills with a dedication to quality and accuracy.
• Flexible, dynamic, with critical thinking
• Open-minded and fast learning

Oпыт (13 лет 6 месяцев)

SOFT EXPERT LTD

(United Kingdom)

Май 2018 - Январь 2022
(3 года 8 месяцев)
CUSTOMER CARE SPECIALIST

Обязанности:

• Customer care (pre-sale questions, issue troubleshooting, setup help)
• Manage the requests in the Zendesk ticketing system
• Cross-check the reported bugs and escalation to the second line of support/developers
• Ensure the appropriate information about existing bugs is submitted to Jira
• Provide feedback from the customers about the documentation to make the necessary adjustments
SAPEC SOFTWARE

(Кишинёв)

Ноябрь 2016 - Октябрь 2023
(6 лет 11 месяцев)
BPM SUPPORT ENGINEER

Обязанности:

Pfizer Inc. and Mount Sinai Health System:
• Develop and test new product offerings, application enhancements, and bug fixes prior to release on
the Metastorm BPM platform according to SDLC.
• Resolve a diverse range of technical issues across multiple systems and applications for end-users
across various time zones.
• Assist users in identifying issues and explaining solutions to restore service and functionality.
• Conduct in-depth product and issue resolution research to address users' concerns.
• Testing and implementing application enhancements and bug fixes
• Conduct in-depth product and issue resolution research to address users' concerns
• Troubleshooting across the application
• Handle user requests (tickets) via the ticketing system.
CB PROCREDIT BANK JSK

(Кишинёв)

Декабрь 2013 - Ноябрь 2016
(2 года 11 месяцев)
SYSTEM ANALYST

Обязанности:

• Helped improve operations by showing a clear connection between current policies and business results.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Collaborated closely with upper management to drive strategy through the development and implementation of new processes.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.

Образование (Высшее)

09.2006 - 06.2010
State University from Moldova

Факультет, специальность: FRISPA / PUBLIC ADMINISTRATION

Город: Кишинёв

Знание языков

Румынский — Эксперт
Русский — Эксперт
Английский — Средний
Ключевые навыки
etc) and maintenance nonfunctional Testing (functional and prioritizing tasks technical documents comprehension Defining technical requirements Analytical thinking and the ability to create solutions to problems while working as a team Atlassian Confluence and Jira Metastorm BPM Ticketing systems Team communication tools Management Tools (JIRA) - SQL – Basic Application support/ Ticket support system management Project Management methodologies (Agile Scrum Kanban) Selenium WebDriver Eclipse IDE

Курсы / Тренинги

2015, 5 days
MICROSOFT OFFICIAL COURSE: COURSE 20461: QUERYING MICROSOFT SQL SERVER®
2022, 10 weeks
MANUAL QA COURSE
2024, 10 weeks
Automation QA

Рекомендации

SAPEC SOFTWARE

Cebanu Vadim (CEO)

Pfizer Inc.

Nick Golovko (BPM Support Lead)

Похожие резюме

Резюме от 01.09.2022
Возраст:31 лет
Кишинёв Part-time
Резюме от 25.06.2024
Возраст:21 лет
Кишинёв Full-time, Работа посменно, Ночная смена, Гибкий график
Резюме от 03.05.2022
Возраст:3 лет
Кишинёв Full-time, Part-time
Резюме от 04.03.2024
Возраст:26 лет
Oпыт: 2 года 2 месяца
Последнее место работы: Network Inginer
Armata Națională , (2 года 2 месяца ) Сентябрь 2022 - Настоящее время
Кишинёв Part-time, Ночная смена