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CV de la 09.01.2024

Manual QA, Automation QA, Application Support

Informații de bază

Nume, Prenume:
*disponibil în Premium de la 3 luni și VIP
Data nașterii:
26 Octombrie 1987 (37 ani)
Experiență:
13 ani 6 luni
Program de lucru:
Full-time
Oraș:
Chișinău
Număr de contact:
*disponibil în Premium de la 3 luni și VIP
E-mail:
*disponibil în Premium de la 3 luni și VIP
Rețele sociale:
*disponibil în Premium de la 3 luni și VIP

Domeniul de activitate

IT Hardware IT Software

Despre mine

• Agile, detail-oriented, organized, and meticulous.
• Enthusiastic team player ready to contribute to company success.
• Familiar with handling multiple projects in highly competitive environments.
• Solid interpersonal and collaboration skills with a dedication to quality and accuracy.
• Flexible, dynamic, with critical thinking
• Open-minded and fast learning

Experiență (13 ani 6 luni)

SOFT EXPERT LTD

(United Kingdom)

Mai 2018 - Ianuarie 2022
(3 ani 8 luni)
CUSTOMER CARE SPECIALIST

Responsabilități:

• Customer care (pre-sale questions, issue troubleshooting, setup help)
• Manage the requests in the Zendesk ticketing system
• Cross-check the reported bugs and escalation to the second line of support/developers
• Ensure the appropriate information about existing bugs is submitted to Jira
• Provide feedback from the customers about the documentation to make the necessary adjustments
SAPEC SOFTWARE

(Chișinău)

Noiembrie 2016 - Octombrie 2023
(6 ani 11 luni)
BPM SUPPORT ENGINEER

Responsabilități:

Pfizer Inc. and Mount Sinai Health System:
• Develop and test new product offerings, application enhancements, and bug fixes prior to release on
the Metastorm BPM platform according to SDLC.
• Resolve a diverse range of technical issues across multiple systems and applications for end-users
across various time zones.
• Assist users in identifying issues and explaining solutions to restore service and functionality.
• Conduct in-depth product and issue resolution research to address users' concerns.
• Testing and implementing application enhancements and bug fixes
• Conduct in-depth product and issue resolution research to address users' concerns
• Troubleshooting across the application
• Handle user requests (tickets) via the ticketing system.
CB PROCREDIT BANK JSK

(Chișinău)

Decembrie 2013 - Noiembrie 2016
(2 ani 11 luni)
SYSTEM ANALYST

Responsabilități:

• Helped improve operations by showing a clear connection between current policies and business results.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Collaborated closely with upper management to drive strategy through the development and implementation of new processes.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.

Studii (Superioare)

09.2006 - 06.2010
State University from Moldova

Facultatea, specialitatea: FRISPA / PUBLIC ADMINISTRATION

Oraș: Chișinău

Limbi străine

Româna — Expert
Rusa — Expert
Engleza — Mediu
Abilități cheie
etc) and maintenance nonfunctional Testing (functional and prioritizing tasks technical documents comprehension Defining technical requirements Analytical thinking and the ability to create solutions to problems while working as a team Atlassian Confluence and Jira Metastorm BPM Ticketing systems Team communication tools Management Tools (JIRA) - SQL – Basic Application support/ Ticket support system management Project Management methodologies (Agile Scrum Kanban) Selenium WebDriver Eclipse IDE

Cursuri / traininguri

2015, 5 days
MICROSOFT OFFICIAL COURSE: COURSE 20461: QUERYING MICROSOFT SQL SERVER®
2022, 10 weeks
MANUAL QA COURSE
2024, 10 weeks
Automation QA

Recomandări

SAPEC SOFTWARE

Cebanu Vadim (CEO)

Pfizer Inc.

Nick Golovko (BPM Support Lead)

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