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Резюме от 18.11.2022

Incident analyst

Основная информация

Имя, Фамилия:
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Дата рождения:
23 Ноября 1979 (44 года)
Oпыт:
13 лет 7 месяцев
Вид занятости:
Full-time
Город:
Кишинёв
Телефон:
*доступно в Premium от 3-х месяцев и VIP
Эл. почта:
*доступно в Premium от 3-х месяцев и VIP
Социальные сети:
*доступно в Premium от 3-х месяцев и VIP

Сфера деятельности

Controlul Calității Internship / Stagiere IT Software

Обо мне

Hello! My name is Inna Somova. I'm looking for a job in Analytics or Quality Assurance (Support Analyst, Data Analyst, Information Technology Support) where I can apply my knowledge and skills. I have successfully completed the course Software Testing and I have knowledge in fundamental of testing. I have great practical experience from my background in my main specialty as an account manager, in maintaining primary documentation and in customer support. I have experience in technical support and I would like to develop in this field and dive more deeply.
I am always focused on long-term employment, as well as accuracy, attention to detail, good communication skills, responsibility are my strengths. I'm easy going and I like good communications between people because the fine atmosphere in the team makes the really great work. I will be glad become a part of team of IT company, I'm ready to learn new and to complete assigned tasks with high quality and on time.

Oпыт (13 лет 7 месяцев)

Stefanini EMEA

(Кишинёв)

Февраль 2023 - Август 2023
(6 месяцев)
Incident Analyst

Обязанности:

1. Logging incidents
2. Escalation of incidents
3. Investigation and diagnosis of incident
4. Resolve and Close Incident/Support Service Request
5. Keep the customer informed
6. Update Knowledge Database
7. Retrieving data - working with basic SQL queries
8. Creation of Workaround
9. Coordinating actions for problems and known errors
10. Attend to Major incident meetings
Utest

Software Testing (Окница)

Ноябрь 2022 - Январь 2023
(2 месяца )
Freelancer

Обязанности:

- Mobile testing
- Web testing
- Exploratory Testing
- Functional Testing
- Test Documentation
- Traceability Matrix
- Testing Practice using JIRA
- Bug reporting
Tekwill Academy

Software Testing (Кишинёв)

Август 2022 - Декабрь 2022
(4 месяца )
Learning

Обязанности:

Fundamentals of Testing: Testing principles, exploratory testing;
- Bug reporting: Bug life cycle, Bug severity and priority, Bug types, Bug tracking tools;
- Software testing Models: SDLC, STLC, V-Model, Waterfall, Agile Model;
- Testing types: Exploratory Testing, Functional Testing, Non-Functional Testing, Black Box/White Box/
Gray Box, Smoke Testing, Regression Testing, Alpha/Beta Testing;
- Testing Levels: Component/Unit testing, Integration testing, System testing, Acceptance testing;
- Requirements analysis and Environment setup: Traceability Matrix;
- Test Documentation;
- Testing design techniques: Black-box (Equivalence partition, Boundary validation, Decision Table, State Transition) and Experience-based (Error guessing, Exploratory testing);
- Basic IT topics and software architecture;
- Databases - MySQLWorkbench;
- Mobile testing;
- Basics of automation testing, Selenium IDE;
- Testing Practice using JIRA.
"Climate of Country Trading House" LLC

Wholesale of climate equipment (Ukraine)

Апрель 2017 - Апрель 2022
(5 лет )
Account manager

Обязанности:

- developing strong relationships with customers,
- connecting with key customers,
- preparing sales reports,
- preparing the billings, tax invoices (primary accounting
documentation),
- control of accounts receivable
"Epicentr K" LLC

Wholesales and Retail of goods for home (Ukraine)

Июль 2011 - Апрель 2016
(4 года 9 месяцев)
Cashless payments department manager

Обязанности:

- responsibility for receiving and processing payments,
- applying payments to customer accounts, preparing new bills,
and setting up billing accounts (primary accounting
documentation),
- working in "Client-bank" program 1 С,
- responsible in monitoring and evaluating the cashless data
- reports and ensure accuracy of the same,
- control of accounts receivable,
- developing strong relationships with customers
Private Insurance Company "Providna"

Insurance (Ukraine)

Сентябрь 2007 - Июль 2010
(2 года 10 месяцев)
Customer Support Specialist

Обязанности:

- providing a valuable connection between insurance customers
and policy providers,
- managing insurance company inquiries,
- resolving service problems,
- documents customer requests,
- assisting insurance agents and sales representatives in
resolving customer complaints.

Образование (Среднее специальное)

08.2022 - 12.2022
Academy Tekwill

Факультет, специальность: QA Manual

Город: Кишинёв

07.1996 - 07.2000
Alecu Russo State University of Bălți

Факультет, специальность: Management in commerce Bachelor's degree

Город: Бельцы

Знание языков

Английский — Средний
Русский — Эксперт
Украинский — Эксперт
Немецкий — Начинающий
Итальянский — Начинающий
Ключевые навыки
Empatie Creativitate Adaptabilitate Abilități interculturale Abilități de documentare / păstrarea evidenței Abilități de comunicare Abilități de ascultare Abilitatea de a învăța rapid Comunicare tehnică și non tehnică Entuziasm Gândire critică Inteligență emoțională Lucru în echipa MySQL Powerpoint Testing/Debugging Vânzări Word Microsoft Office

Курсы / Тренинги

2015, 6 months
English School
2022-2022, 2 months
English Course

Хобби

  • piano
  • books
  • cooking
  • walking
  • movies

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