CV de la 18.11.2022
Incident analyst
Informații de bază
Nume, Prenume:
*disponibil în Premium de la 3 luni și VIP
Data nașterii:
23 Noiembrie 1979 (44 ani)
Experiență:
13 ani 7 luni
Program de lucru:
Full-time
Oraș:
Chișinău
Număr de contact:
*disponibil în Premium de la 3 luni și VIP
E-mail:
*disponibil în Premium de la 3 luni și VIP
Rețele sociale:
*disponibil în Premium de la 3 luni și VIP
Domeniul de activitate
Controlul Calității
Internship / Stagiere
IT Software
Despre mine
Hello! My name is Inna Somova. I'm looking for a job in Analytics or Quality Assurance (Support Analyst, Data Analyst, Information Technology Support) where I can apply my knowledge and skills. I have successfully completed the course Software Testing and I have knowledge in fundamental of testing. I have great practical experience from my background in my main specialty as an account manager, in maintaining primary documentation and in customer support. I have experience in technical support and I would like to develop in this field and dive more deeply.
I am always focused on long-term employment, as well as accuracy, attention to detail, good communication skills, responsibility are my strengths. I'm easy going and I like good communications between people because the fine atmosphere in the team makes the really great work. I will be glad become a part of team of IT company, I'm ready to learn new and to complete assigned tasks with high quality and on time.
Experiență (13 ani 7 luni)
Stefanini EMEA
(Chișinău)
Februarie 2023 -
August 2023
(6 luni)
Incident Analyst
Responsabilități:
1. Logging incidents2. Escalation of incidents
3. Investigation and diagnosis of incident
4. Resolve and Close Incident/Support Service Request
5. Keep the customer informed
6. Update Knowledge Database
7. Retrieving data - working with basic SQL queries
8. Creation of Workaround
9. Coordinating actions for problems and known errors
10. Attend to Major incident meetings
Utest
Software Testing (Ocnița)
Noiembrie 2022 -
Ianuarie 2023
(2 luni)
Freelancer
Responsabilități:
- Mobile testing- Web testing
- Exploratory Testing
- Functional Testing
- Test Documentation
- Traceability Matrix
- Testing Practice using JIRA
- Bug reporting
Tekwill Academy
Software Testing (Chișinău)
August 2022 -
Decembrie 2022
(4 luni)
Learning
Responsabilități:
Fundamentals of Testing: Testing principles, exploratory testing;- Bug reporting: Bug life cycle, Bug severity and priority, Bug types, Bug tracking tools;
- Software testing Models: SDLC, STLC, V-Model, Waterfall, Agile Model;
- Testing types: Exploratory Testing, Functional Testing, Non-Functional Testing, Black Box/White Box/
Gray Box, Smoke Testing, Regression Testing, Alpha/Beta Testing;
- Testing Levels: Component/Unit testing, Integration testing, System testing, Acceptance testing;
- Requirements analysis and Environment setup: Traceability Matrix;
- Test Documentation;
- Testing design techniques: Black-box (Equivalence partition, Boundary validation, Decision Table, State Transition) and Experience-based (Error guessing, Exploratory testing);
- Basic IT topics and software architecture;
- Databases - MySQLWorkbench;
- Mobile testing;
- Basics of automation testing, Selenium IDE;
- Testing Practice using JIRA.
"Climate of Country Trading House" LLC
Wholesale of climate equipment (Ukraine)
Aprilie 2017 -
Aprilie 2022
(5 ani )
Account manager
Responsabilități:
- developing strong relationships with customers,- connecting with key customers,
- preparing sales reports,
- preparing the billings, tax invoices (primary accounting
documentation),
- control of accounts receivable
"Epicentr K" LLC
Wholesales and Retail of goods for home (Ukraine)
Iulie 2011 -
Aprilie 2016
(4 ani 9 luni)
Cashless payments department manager
Responsabilități:
- responsibility for receiving and processing payments,- applying payments to customer accounts, preparing new bills,
and setting up billing accounts (primary accounting
documentation),
- working in "Client-bank" program 1 С,
- responsible in monitoring and evaluating the cashless data
- reports and ensure accuracy of the same,
- control of accounts receivable,
- developing strong relationships with customers
Private Insurance Company "Providna"
Insurance (Ukraine)
Septembrie 2007 -
Iulie 2010
(2 ani 10 luni)
Customer Support Specialist
Responsabilități:
- providing a valuable connection between insurance customersand policy providers,
- managing insurance company inquiries,
- resolving service problems,
- documents customer requests,
- assisting insurance agents and sales representatives in
resolving customer complaints.
Studii (Medii de specialitate)
08.2022 - 12.2022
Academy Tekwill
Facultatea, specialitatea: QA Manual
Oraș: Chișinău
07.1996 - 07.2000
Alecu Russo State University of Bălți
Facultatea, specialitatea: Management in commerce Bachelor's degree
Oraș: Bălți
Limbi străine
Engleza — Mediu
Rusa — Expert
Ucraineană — Expert
Germana — Începător
Italiana — Începător
Abilități cheie
Empatie
Creativitate
Adaptabilitate
Abilități interculturale
Abilități de documentare / păstrarea evidenței
Abilități de comunicare
Abilități de ascultare
Abilitatea de a învăța rapid
Comunicare tehnică și non tehnică
Entuziasm
Gândire critică
Inteligență emoțională
Lucru în echipa
MySQL
Powerpoint
Testing/Debugging
Vânzări
Word
Microsoft Office
Cursuri / traininguri
2015, 6 months
English School
2022-2022, 2 months
English Course
Hobby-uri
- piano
- books
- cooking
- walking
- movies
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