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CV de la 18.11.2022

Incident analyst

Informații de bază

Nume, Prenume:
*disponibil în Premium de la 3 luni și VIP
Data nașterii:
23 Noiembrie 1979 (45 ani)
Experiență:
13 ani 7 luni
Program de lucru:
Full-time
Oraș:
Chișinău
Număr de contact:
*disponibil în Premium de la 3 luni și VIP
E-mail:
*disponibil în Premium de la 3 luni și VIP
Rețele sociale:
*disponibil în Premium de la 3 luni și VIP

Domeniul de activitate

Controlul Calității Internship / Stagiere IT Software

Despre mine

Hello! My name is Inna Somova. I'm looking for a job in Analytics or Quality Assurance (Support Analyst, Data Analyst, Information Technology Support) where I can apply my knowledge and skills. I have successfully completed the course Software Testing and I have knowledge in fundamental of testing. I have great practical experience from my background in my main specialty as an account manager, in maintaining primary documentation and in customer support. I have experience in technical support and I would like to develop in this field and dive more deeply.
I am always focused on long-term employment, as well as accuracy, attention to detail, good communication skills, responsibility are my strengths. I'm easy going and I like good communications between people because the fine atmosphere in the team makes the really great work. I will be glad become a part of team of IT company, I'm ready to learn new and to complete assigned tasks with high quality and on time.

Experiență (13 ani 7 luni)

Stefanini EMEA

(Chișinău)

Februarie 2023 - August 2023
(6 luni)
Incident Analyst

Responsabilități:

1. Logging incidents
2. Escalation of incidents
3. Investigation and diagnosis of incident
4. Resolve and Close Incident/Support Service Request
5. Keep the customer informed
6. Update Knowledge Database
7. Retrieving data - working with basic SQL queries
8. Creation of Workaround
9. Coordinating actions for problems and known errors
10. Attend to Major incident meetings
Utest

Software Testing (Ocnița)

Noiembrie 2022 - Ianuarie 2023
(2 luni)
Freelancer

Responsabilități:

- Mobile testing
- Web testing
- Exploratory Testing
- Functional Testing
- Test Documentation
- Traceability Matrix
- Testing Practice using JIRA
- Bug reporting
Tekwill Academy

Software Testing (Chișinău)

August 2022 - Decembrie 2022
(4 luni)
Learning

Responsabilități:

Fundamentals of Testing: Testing principles, exploratory testing;
- Bug reporting: Bug life cycle, Bug severity and priority, Bug types, Bug tracking tools;
- Software testing Models: SDLC, STLC, V-Model, Waterfall, Agile Model;
- Testing types: Exploratory Testing, Functional Testing, Non-Functional Testing, Black Box/White Box/
Gray Box, Smoke Testing, Regression Testing, Alpha/Beta Testing;
- Testing Levels: Component/Unit testing, Integration testing, System testing, Acceptance testing;
- Requirements analysis and Environment setup: Traceability Matrix;
- Test Documentation;
- Testing design techniques: Black-box (Equivalence partition, Boundary validation, Decision Table, State Transition) and Experience-based (Error guessing, Exploratory testing);
- Basic IT topics and software architecture;
- Databases - MySQLWorkbench;
- Mobile testing;
- Basics of automation testing, Selenium IDE;
- Testing Practice using JIRA.
"Climate of Country Trading House" LLC

Wholesale of climate equipment (Ukraine)

Aprilie 2017 - Aprilie 2022
(5 ani )
Account manager

Responsabilități:

- developing strong relationships with customers,
- connecting with key customers,
- preparing sales reports,
- preparing the billings, tax invoices (primary accounting
documentation),
- control of accounts receivable
"Epicentr K" LLC

Wholesales and Retail of goods for home (Ukraine)

Iulie 2011 - Aprilie 2016
(4 ani 9 luni)
Cashless payments department manager

Responsabilități:

- responsibility for receiving and processing payments,
- applying payments to customer accounts, preparing new bills,
and setting up billing accounts (primary accounting
documentation),
- working in "Client-bank" program 1 С,
- responsible in monitoring and evaluating the cashless data
- reports and ensure accuracy of the same,
- control of accounts receivable,
- developing strong relationships with customers
Private Insurance Company "Providna"

Insurance (Ukraine)

Septembrie 2007 - Iulie 2010
(2 ani 10 luni)
Customer Support Specialist

Responsabilități:

- providing a valuable connection between insurance customers
and policy providers,
- managing insurance company inquiries,
- resolving service problems,
- documents customer requests,
- assisting insurance agents and sales representatives in
resolving customer complaints.

Studii (Medii de specialitate)

08.2022 - 12.2022
Academy Tekwill

Facultatea, specialitatea: QA Manual

Oraș: Chișinău

07.1996 - 07.2000
Alecu Russo State University of Bălți

Facultatea, specialitatea: Management in commerce Bachelor's degree

Oraș: Bălți

Limbi străine

Engleza — Mediu
Rusa — Expert
Ucraineană — Expert
Germana — Începător
Italiana — Începător
Abilități cheie
Empatie Creativitate Adaptabilitate Abilități interculturale Abilități de documentare / păstrarea evidenței Abilități de comunicare Abilități de ascultare Abilitatea de a învăța rapid Comunicare tehnică și non tehnică Entuziasm Gândire critică Inteligență emoțională Lucru în echipa MySQL Powerpoint Testing/Debugging Vânzări Word Microsoft Office

Cursuri / traininguri

2015, 6 months
English School
2022-2022, 2 months
English Course

Hobby-uri

  • piano
  • books
  • cooking
  • walking
  • movies

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