Responsabilități:

• Client Relationship Management: Cultivated and maintained positive relationships with clients, understanding their travel preferences and needs.
• Sales and Revenue Generation: Contributed to the agency's revenue growth by actively promoting and selling various travel packages, achieving and surpassing sales targets.
• Itinerary Planning: Created personalized and detailed travel itineraries for clients, ensuring a seamless and enjoyable travel experience.
• Booking and Reservations: Managed bookings, reservations, and travel documentation efficiently, ensuring accuracy and compliance with industry standards.
• Product Knowledge: Stayed informed about the latest travel trends, destinations, and industry updates to provide clients with up-to-date information and recommendations.
• Problem Resolution: Effectively addressed and resolved customer concerns, demonstrating strong problem-solving skills and ensuring high customer satisfaction.
• Collaboration: Collaborated with colleagues to enhance the overall customer experience, contributing to a positive and cohesive team environment.
• Promotional Activities: Participated in sales initiatives and promotional events to boost agency visibility and attract new clients.
• Technology Utilization: Utilized travel booking systems and online platforms to streamline booking processes and stay updated on industry technologies.
• Record Keeping: Maintained accurate client records, preferences, and communication history to facilitate future interactions and personalized service.

Responsabilități:

• Research, explore and study different travel destination options.
• Research destination and travel prices, customs, weather conditions, reviews etc. • Research and study clients' specifications and wishes.
• Suggest suitable travel options that best suite clients' needs.
• Offer and promote different services and offerings
• Keep learning about latest industry trends
• Attend webinars, conferences and other educational programs
• Build and maintain relationships with clients
• Track KPIs and prepare KPI reports

Responsabilități:

• Sales and Consultation: Provide tailored travel advice, meet sales targets, and consult customers on destinations and packages.
• Booking and Reservations: Efficiently handle bookings, reservations, and documentation for seamless travel experiences.
• Product Knowledge: Stay updated on travel trends, destinations, and industry updates to offer accurate information.
• Customer Service: Resolve issues, address concerns, and ensure customer satisfaction in travel arrangements.
• Up-selling/Cross-selling: Identify opportunities to enhance sales by offering additional services and related products.
• Technology Utilization: Utilize travel booking systems and online platforms to streamline processes.
• Collaboration: Collaborate with other departments to improve overall customer experience.
• Promotional Activities: Participate in sales initiatives and promotional events to drive business.
• Compliance and Record Keeping: Ensure compliance with regulations, company policies, and maintain
accurate customer records.
• Continuous Learning: Stay informed on industry changes, new destinations, and technologies to
provide updated recommendations.

Responsabilități:

• Conducting business correspondence and telephone conversations
• Solving operational issues related to the organization of Medical, Legal and / or other assistance to
the Insured Persons (Tourists) in the country of their temporary residence.
• Work exclusively in the B2B segment, with international partners
• Participation in solving administrative and organizational issues
• Timely execution of orders of the head