Multicultural Workforce Management Analyst with experience helping companies improve interactions of agents and customers as well as building trust between business and customer by using tools such as Salesforce, IEX, NICE, and CF1. I am always willing to learn more every day and consider teamwork, honesty, discipline, and empathy very important values to have among others.
Call Center (El Salvador)
Responsabilități:
Supervising that all processes are carried out in the indicated time for the achievement of goals and objectives of KPI's of the area in charge. Verify compliance with planning, scheduling, use and distribution of tools in real time, in order to achieve the optimization of resources depending on the service agreements stipulated in the different service channels.Call Center (El Salvador)
Responsabilități:
Verify compliance with planning, scheduling, use and distribution of tools in real time, in order to achieve the optimization of resources depending on the service agreements stipulated in the different service channels.Call Center (El Salvador)
Responsabilități:
Assist agents in the resolution of customer cases effectively, with the aim of ensuring the promotion of good practices, understanding and empowerment of the Knowledge tool, under the "coaching/guidance" methodology.Profil: Business Administration
Țara: United States
Facultatea, specialitatea: Associate of Science
Țara: United States
Learning about history
Playing the guitar
Playing games
Fernanda Gabriela Castro Aviles (Workforce Management Coordinator)
