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Резюме от 05.12.2023

Sunt gata să accept orice funcție

Основная информация

Имя, Фамилия:
*доступно в Premium от 3-х месяцев и VIP
Дата рождения:
23 Августа 2000 (24 года)
Oпыт:
7 лет
Вид занятости:
Full-time
Город:
Кишинёв
Телефон:
*доступно в Premium от 3-х месяцев и VIP
Эл. почта:
*доступно в Premium от 3-х месяцев и VIP
Социальные сети:
*доступно в Premium от 3-х месяцев и VIP

Сфера деятельности

Relații clienți / Call centre Vânzări

Обо мне

I am a dedicated and hardworking professional who thrives on challenging tasks. I am known for my trustworthiness, reliability, and versatility. Whether working independently or as part of a team, I consistently deliver results. My experience is a testament to these qualities. I approach my work with a commitment to efficiency and precision, ensuring that tasks are completed professionally and promptly.
 My ability to communicate effectively honed through interactions with diverse clientele, allows me to
  build positive relationships with people from all walks of life.
I am enthusiastic about expanding my skill
 set and knowledge to enhance my contributions in the workplace. With a strong emphasis on customer
 care and a keen awareness of confidentiality, I excel at accommodating others' needs while maintaining
 focus and meeting tight deadlines. My personal drive and motivation ensure that I see tasks through to
 completion.

Oпыт (7 лет )

Consulting Company

(Кишинёв)

Сентябрь 2023 - Декабрь 2023
(3 месяца )
Sales Manager

Обязанности:

Acquisition of new clients
• Lead conversation from numerous marketing channels
• Reporting and operations
• Management of customer relationships
• Recognizing customer needs and providing insights for improving the product portfolio based
on interactions with and feedback from customers
British Gas

(United Kingdom)

Август 2022 - Сентябрь 2023
(1 год 1 месяц )
Customer Support (Remote)

Обязанности:

Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Handled customer billing errors, researching issues in the system and working to resolve problems and inconsistencies.
• Identified customer needs by listening attentively and connecting to relevant departments or personnel.
• Made recommendations to management on ways to improve customer care and service.
• Answered customer queries on new products, services, and sales offers to increase sales.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative
customer service
H&M

(United Kingdom)

Сентябрь 2020 - Июль 2022
(1 год 10 месяцев)
Customer support

Обязанности:

Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Handled customer billing errors, researching issues in the system and working to resolve problems and inconsistencies.
• Identified customer needs by listening attentively and connecting to relevant departments or personnel.
• Made recommendations to management on ways to improve customer care and service.
• Answered customer queries on new products, services, and sales offers to increase sales.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative
customer service
BCU

(United Kingdom)

Сентябрь 2019 - Июль 2023
(3 года 10 месяцев)
Academic Writer

Образование (Высшее)

09.2020 - 08.2023
Birmingham City University

Факультет, специальность: Operating Department Practitioner

Страна: United Kingdom

Знание языков

Английский — Эксперт
Немецкий — Эксперт
Ключевые навыки
Abilități interpersonale Adaptabilitate Comunicare Creativitate Empatie Etica în muncă Gândire critică Învățare continuă Leadership Lucru în echipa Networking Soluționarea problemelor Time Management

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