Travod is an international, fast-growing translation agency based in the UK, making information accessible worldwide for over 6000 brands in 120+ languages every day.

Our belief in delivering content with excellence and passion fuels our mission to enable international companies to reach and engage with their global audience.
 
We empower WOW people to deliver exceptional results while fostering a supportive environment where our employees feel valued and encouraged to bring their extra value to the company..
 
YOUR ROLE: Ensure client’s retention and strategic growth of existing client accounts.
 
RESPONSIBILITIES:

• Serve as the primary point of contact for assigned clients, ensuring account growth & customer satisfaction. 
• Identify new business opportunities among existing clients.
• Collaborate with internal teams (sales, project management) to ensure smooth project execution and deliverables that meet client expectations. 
• Analyze client needs, propose tailored solutions, and upsell additional services where relevant. 
• Monitor client performance, track key metrics, and proactively address challenges and ensure customer retention & growth. 
• Hold regular business review meetings with clients. 
• Stay updated on industry trends, localization technologies, and client needs to provide consultative insights.

WHAT MAKES YOU A FIT FOR THIS ROLE:

• Experience in delivering client-focused solutions based on customer needs in B2B environment.
• Able to handle clients’ requirements. 
• Keen attention to detail and adherence to deadlines. 
• Knowledge of translation and localization processes and market. 
• Experience with CRM tools.

WHAT WE OFFER YOU:

• Annual Performance bonuses and employee appreciation programs;
• Uncapped bonuses, providing unlimited earning potential based on performance;
• Office or home? Why choose? You can have the best of both worlds with our hybrid work model (for Chisinau based positions);
• Supportive Learning Financial Package, Business Udemy courses, Knowledge Center and clearly defined processes are elements that keep our team engaged and sharp;
• Support for Families (Weddings, Newborns);
• Working late shifts? We got you covered, taxi is on us;
• Full support from our organizational coach;
• Extra days off: on your birthday, for loyalty, "family reasons";
• Referral Bonus;
• Fun corporate events and a dedicated contribution to social causes;
• A culture of trust, autonomy and flexibility to succeed.

Working hours: 16:00-01:00 EET