Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 800 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Activation Reporting Analyst to work with our International Partners.
what you will be doing:
- Develop and maintain dashboards focusing on key performance areas such as KPIs, PTC (Propensity to Call), NPS (Net Promoter Score), First Time Right (FTR), and Cancellations using QlikView or ThoughtSpot
- Ensure dashboards provide a clear view of the activation lifecycle from sales to activation, highlighting critical metrics and stages
- Conduct thorough analyses of KPIs related to the activation lifecycle to identify trends, patterns, and areas for improvement
- Perform deep dives on specific subjects within the lifecycle to uncover underlying issues or opportunities
- Handle ad hoc data requests by extracting and manipulating data from various databases to meet business needs
- Provide timely, accurate, and insightful reports to support decision-making processes
- Act as a SPOC to customer operations for new requirements of additional data points towards data warehouse
- Work with the data warehouse team to create relevant data sets and address any data discrepancies or issues
- Ensure data integrity and consistency across reports by validating data received from the data warehouse
what we are looking for:
- Bachelor's degree in Computer Science, Information Systems, Business Analytics, or a related field
- Proven experience as a Reporting Specialist, Data Analyst, or in a similar role within the telecommunications industry
- Expertise in using reporting platforms like QlikView or ThoughtSpot
- Strong communication skills, with the ability to convey complex information to a non-technical audience
- Strong analytical and problem-solving skills with the ability to interpret complex data sets and derive actionable insights
- Proficient in SQL for querying, data manipulation, and database management
- Experience with accessing and working with various databases, ensuring data integrity and security
- Understanding of fiber optics principles and their application in telecommunications, particularly within the activation lifecycle
- Familiarity with Customer Relationship Management (CRM) systems and their role in managing customer interactions and data
what's in it for you:
- international environment and guaranteed life-work balance
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- benefits and compensations that you can discover on www.orange.md/orangesystems
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV today. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
