Responsabilități:

Customer Satisfaction: Consistently received positive feedback from customers for exceptional service and assistance with their travel needs.

Efficiency Improvements: Implemented new processes that reduced ticketing errors by 20%, improving overall efficiency.

Sales Targets: Exceeded monthly sales targets by 15% through effective upselling of travel packages and services.

Training: Successfully trained and mentored new employees, leading to a more knowledgeable and capable team.

Problem Resolution: Efficiently handled and resolved complex booking issues, minimizing disruptions for travelers.

Responsibilities
Booking and Reservations: Manage and process flight bookings and reservations for individual and group travelers.

Customer Support: Provide prompt and courteous customer support, addressing inquiries and resolving issues related to ticketing, bookings, and travel itineraries.

System Proficiency: Operate various airline reservation systems and platforms to ensure accurate and timely ticket issuance.

Itinerary Management: Coordinate and confirm travel itineraries, including flights, accommodations, and any additional services requested by customers.

Documentation: Maintain accurate records of bookings, cancellations, and customer interactions, ensuring compliance with company policies and procedures.

Policy Adherence: Stay updated on airline policies, fare rules, and industry regulations to provide accurate information to customers and ensure compliance.

Sales and Upselling: Identify opportunities to upsell travel packages, upgrades, and ancillary services to enhance the customer experience and meet sales targets.

Team Collaboration: Work closely with colleagues and other departments to ensure seamless service delivery and address any operational challenges.