Responsabilități:

- Customer consulting and support (post ticketing assitance)
- Ticket issuance
- Assistance in booking seats in the aircraft cabin, special meals, problems with payment, issuing air tickets.
- Advising on the status of flights in the booking system (Sabre, Amadeus), in the event of a change in the schedule or cancellation of flights, the search for available solutions in accordance with the airline policy.
-Assistance in canceling tickets within 24 hours (void).
- Helping customers with exchange and refunds inquiries (via phone, email, then processing it in gds )
- Asissiting travel advisors with exchange, refund, credit for future use + miscellaneous inquiries, including calls to the airline as passenger or customer support representative, depending on the type and way the ticket was issued

Responsabilități:

- Customer consulting and support (post ticketing assitance)
- Assistance in booking seats in the aircraft cabin, special meals, problems with payment, issuing air tickets.
- Advising on the status of flights in the booking system (Sabre, Amadeus), in the event of a change in the schedule or cancellation of flights, the search for available solutions in accordance with the airline policy.
- Assistance in canceling tickets within 24 hours (void).
- Helping customers with exchange and refunds inquiries (via phone, email, then processing it in gds )
- Asissiting travel advisors with exchange, refund, credit for future use + miscellaneous inquiries, including calls to the airline as passenger or customer support representative, depending on the type and way the ticket was issued

Responsabilități:

- Customer consulting and support (post ticketing assitance)
- Assistance in booking seats in the aircraft cabin, special meals, problems with payment, issuing air tickets.
- Advising on the status of flights in the booking system (Amadeus, Worldspan, Sabre), in the event of a change in the schedule or cancellation of flights, the search for available solutions in accordance with the airline policy .
- Assistance in canceling tickets within 24 hours (void).
- Achievements: was the best agent for several months.