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CV de la 03.09.2024

I am ready to accept any function

Informații de bază

Nume, Prenume:
*disponibil în Premium de la 3 luni și VIP
Data nașterii:
16 Iulie 1989 (35 ani)
Experiență:
Program de lucru:
Full-time, Program flexibil
Oraș:
Chișinău, Bălți
Număr de contact:
*disponibil în Premium de la 3 luni și VIP
E-mail:
*disponibil în Premium de la 3 luni și VIP
Rețele sociale:
*disponibil în Premium de la 3 luni și VIP

Domeniul de activitate

IT Hardware Limbi străine / Traduceri Office / Back-office / Secretariat Sport / Wellness

Despre mine

Experienced Information Technology Service Desk with a demonstrated history of working in an Automotive wire harness Manufacturing and banking industry. Skilled in IT Hardware and software support, Troubleshooting, IT Service Management, Tickets Monitoring Tools, and IT Service Delivery. Strong customer success and support professional with a Advanced Diploma focused in Computer Science from Rwanda Polytechnic.

Experiență

Fujikura Automotive Europe

(Chișinău)

Martie 2023 - Prezent
IT Technician

Responsabilități:

• Provides day-to-day maintenance, support.
• Escalate outages/issues according to guidelines.
• Analyze recurring issues, work on sustainable solutions.
• Ensure availability of infrastructure in the area of competence

• Provides technical support level hardware and software operating system
• Performs monitoring, management and maintenance of infrastructure systems
• Solve IT service incidents and problems in the area of competence

• Participate in lT projects implementation

• Ensure proper management of software licenses and their usage
• Prepares and maintains documentation on activities necessary for the operation
• Solve IT service requests in their area of competence (Ticketing)
• Satisfy the security policies of the Company and the Department
• Ensure the confidentiality, integrity, security and availability of data and information
• Repair, installation and configuration the IT equipment, equipped printers, and other IT and
telephony equipment.
Equity Bank Rwanda

(Rwanda)

Aprilie 2019 - Noiembrie 2022
(3 ani 7 luni)
IT Service Desk Technician

Responsabilități:

● Receiving calls from users and classification of issues by the severity and urgency
● Monitoring tickets raised by users using Tickets management system
● Assigning incidents, problems and requests to the specific unit for resolution
● Providing 1st level support to users (Hardware and software technical support)
● Participating in the implementation of IT projects
● Repair, installs and configuration of IT equipment (PCs, Monitor, SBCs, Printers, scanners, Network devices…)
● Escalating outages/issues to the high level support
● Documentation of Incidents Reports
● Following up of IT Audit and Compliance issues and ensure implementation.
● FinCore Banking Support (Access Management)

Studii (Medii)

09.2015 - 07.2018
Rwanda Polytechnic

Profil: Information Communication Technology

Țara: Rwanda

Limbi străine

Franceza — Expert
Engleza — Mediu
Abilități cheie
Foreign languages Adaptability Communication Continous learning Humour Problem Solving Teamwork Work ethic

Permis de conducere

Categorie — B

Certificări

Martie 2022 - Martie 2022
ISO/IEC 27001:2022. Information Security Management System

Septembrie 2021 - Septembrie 2021
ISO/IEC 20000-1:2018. Service management system

Decembrie 2021 - Decembrie 2021
ServiceNow Certified Administration For Beginners

Recomandări

Fujikura Automotive Europe

Daniela Vlasiuc (HR Responsible)

Fujikura Automotive Europe

Angela Piliughin (Managing Director)

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