Responsabilități:

• Providing technical and informational support ( software and hardware issues, driver installation and update, user management, VoIP phones configuration, internet connection, etc) to company's employees from all over the world.
• Accurate identification of user problems via IT support tools and remote tools
• Analyze, Diagnose and Resolve Windows Server OS / Network, application-related issues of end-user
• Contribute new procedures and policies within the IT department and maintain current procedures and policies.

Responsabilități:

• Ensure office is kept in an orderly condition, manage the flow of visitors to office locations, and maintain stock of office supplies
and equipment
• Other administrative duties as required by the country director

Responsabilități:

• Providing technical support in person, over the phone and via email to over 2000+ users across the Europe
• Main SAP requisitioner for the IT Department
• Plan, implement and roll out Microsoft InTune MDM platform to manage iOS tablets and devices including the use of Apple DEP program. The DEP program fully automates the MDM enrolment process and allows devices to be delivered directly to end user from factory. Full auto configuration, app deployment, and remote management without touching the device.
• Consult with third party vendors to continuously improve services and resolve issues with bespoke applications. E.g. Citrix, SAP, Autodesk, Microsoft, Sophos, etc
• Create and update infrastructure related documentation, manuals, knowledge bases and template configuration files.
• Setup new sites including proposals, documentation, procurement, management,
installing hardware/software, testing, troubleshooting (desktop, laptop, printers, switches, servers, fibre optics, etc.)
• Deploy Windows 7/10 OS upgrade across the business • Manage and support iOS/Android/Windows based tablets and phones
• Manage IT inventory - analyse business requirements and purchase appropriate equipment. Renew support and software licensing contracts
• Providing support for the end users and IT staff.

Responsabilități:

• Maintained computers, printers, scanners, photocopiers.
• Install, configure and troubleshoot Windows OS, Mac OSX, MS Office and other Software
• Providing assistance to 50 employees concerning the use of computer hardware, office 365 and operating systems.
• Plan, design and implement data connectivity for local area network
• Prepared reports and uploading them to our SharePoint database of 500 families and more than 3000 children.
• Monitored general correspondence, via electronic and other mail whilst maintaining excellent relations with colleagues from Moldovan, British and Norwegian Office.
• Monitoring and reporting all budgetary operations of the IT Department.
• Coordinated our Scholarship program for more than 100 students
• Translating and provide "in house" translation and interpretation services for our office