I am an accomplished Customer Support Specialist with extensive management experience, seeking a Senior Support / Product Manager role.
With over 6 years of experience in customer support, I possess exceptional verbal and written communication skills that enable me to effectively interact with customers, colleagues, and stakeholders at all levels.
As a hardworking and responsible manager, I am committed to continuous learning and self-improvement to enhance my professional skills.
(United States)
Responsabilități:
• Conducted in-depth analysis of the truck freight market(Romania)
Responsabilități:
• Developed and maintained successful partnerships with sponsors to ensure long-term business relationships.(Romania)
Responsabilități:
• Managed a range of student requests, including email inquiries, course upgrades, cancellations, and chat-based interactions(United States)
Responsabilități:
• Produced and managed marketing webinars using GTW, from lead generation to recording and conversion.(United States)
Responsabilități:
• Managed and escalated technical support tickets for assigned SaaS products using Zendesk, ensuring timely and effective resolution of issues.(United States)
Responsabilități:
• Conducted website live audits within WP, including testing for broken links, opt-in forms, and plug-ins.Ensured a smooth and seamless user experience for visitors to the website.(United States)
Responsabilități:
• Set up customers for call tracking using Call Tracking Metrics: purchased tracking numbers; set up plug-ins on websites; tested tracking numbersProfil: Foreign Languages
Oraș: Chișinău
Traveling
Hiking
Board Games
Texas Hold'em Poker
Reading
Playing Guitar
Voice Over