Domeniul de activitate
Relații clienți / Call centre
Despre mine
Responsible and motivated employee with desire to take on new challenges. Strong work ethic,
adaptability and great interpersonal skills. Adept at working effectively in both team-based and
independent capacities. Detail-oriented and able to learn new concepts quickly. Excellent technical
abilities with software and applications, ability to handle challenging work.
Experiență
Yopeso
Success Software (Chișinău)
Mai 2021 -
Prezent
Customer Support Agent
Responsabilități:
- Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer
satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Yopeso
Success Software
Decembrie 2019 -
Mai 2021
(1 an 5 luni)
Developer
Responsabilități:
- Tested the developed training manuals to alleviate bugs and troubleshoot
issues prior to sending them to the client.
- Created projects using the JSON format.
- Collaborated closely with team members to keep projects on track and meet
anticipated deadlines.
Yopeso
Success Software (Chișinău)
Iulie 2018 -
Decembrie 2019
(1 an 5 luni)
QA Verifer
Responsabilități:
- Manual testing and bug reports.
- Worked with team members to create efficient workflows, resulting in high
productivity.
- Maintained self-study program to enhance QA knowledge and skills.
Studii (Medii)
Universitatea de Stat din Moldova
Profil: International Relations and Affairs
Oraș: Chișinău
Limbi străine
Româna — Expert
Engleza — Mediu
Rusa — Mediu