Domeniul de activitate
IT Software
Despre mine
Highly motivated professional with background in communications andsales projects implementation, launching career as a QA Engineer. Easilycommunicating with various stakeholders as management, colleagues andclients to accomplish milestones. The QA course developed in me theability to work in a team and to respect the set deadlines. Organized andfamiliar with Agile methodology and principles. Looking forward toimprove my professional skills in the field of IT and join your team.
Experiență
ATDTechnologies
Trades (Chișinău)
Martie 2020 -
Prezent
English-speaking customer service representative
Responsabilități:
• Receiving and placing customer service telephone calls.
• Resolving customer complaints, managing database records,
drafting status reports on customer service issues.
• Processing orders and transactions.
• Keeps computer skills current by attending training on new
equipment and learning new or modified procedures.
• Answers questions and provides some training for new operators,
on-call substitutes or student help.
Studii (Superioare)
ULIM
Facultatea, specialitatea: Economics, Business and Administration, International Economic Relations and Tourism
Oraș: Chișinău
Limbi străine
Româna — Mediu
Engleza — Mediu
Rusa — Expert
Abilități cheie
Мотивация
Навыки коммуникации
Критическое мышление
Командная работа
Документирование / Ведение документации
Выносливость
Внимание к деталям, эстетический вкус
SQL
Адаптивность
REST API
MySQL
HTML
CSS
CI/CD
Продажа
Производительность и организованность
Сострадание
Сочувствие
Стресс-менеджмент
Терпение
Тестирование / Отладка
Точность
Умение быстро учиться
Умение эффективно решать проблемы
Эмоциональный интеллект
Энтузиазм