If you love working in tourism, enjoy helping clients, and excel at solving complex problems, then this position is for you!

We're looking for a PROFESSIONAL in customer service who can provide exceptional client service and maintain long-term relationships with customers.

• Salary: from 10,000 MDL + bonuses
• Work format: Office (Chisinau, 39 Mihai Eminescu St.)
• Mission: To ensure every client is satisfied with our service and becomes a returning customer.

Responsibilities:

•  Process customer inquiries after tour purchase.
•  Identify and clarify customer needs for maximum satisfaction.
•  Build long-term relationships with clients.
•  Collect post-trip feedback.
•  Resolve disputes, complaints, and customer suggestions.
•  Maintain reports and work with CRM.
•  Follow internal service standards.

Who are we looking for:

•  At least 1 year of experience in customer service / tourism.
•  Excellent communication skills and customer-oriented mindset.
•  Ability to find solutions in even the most challenging situations.
•  Proficiency in MS Office and CRM systems.
•  Responsibility, attention to detail, and high work efficiency.

What you'll get:

•  Stable income and performance bonuses.
•  Official employment and full benefits package.
•  Access to training and mentorship.
•  Comfortable office in central Chisinau.
•  Career growth opportunities.

How to apply:

Choose the most convenient and fastest way to contact us:

• Send your resume to [vezi email]hr@grandvoyage.md">[vezi email]hr@grandvoyage.md with the subject line "Customer Service Manager".
•  Include a cover letter (about yourself + why you want to join our team).
• Call us: +[vezi telefon]37369649251 (Elena).