Re-protection Specialist  

Welcome to Dyninno, a San Francisco-based group of companies that has been providing top-notch products and services in finance, travel, and entertainment across 50+ markets since 2004. Our passion for excellence has taken us far and wide, and we now have a team of over 5,100 professionals working from offices in the USA, UK, Colombia, Latvia, Moldova, Romania, Turkey, Uzbekistan, Egypt, and the Philippines. 

Trevolution Group is the travel arm of Dyninno, providing data processing of airline travel information and travel services to individual and corporate clients.  

We manage a variety of brands, including ASAP Tickets, International Travel Network (ITN), Innovative Travel Solutions (ITS), and several online services. Specializing in "visiting friends and relatives" travel, we always strive to make sure our clients get the most out of every trip. 

We take pride in our achievements – with over 843,500 air tickets and package holidays sold each year, Trevolution Group is now the fifth-largest consolidator in the USA. 

But it's not just about the numbers; it's about the passionate, multicultural team that drives us forward. And that's where you come in. 

Are you up for the challenge? Visit dyninno.com to learn more about our opportunities, and let's create unforgettable travel experiences together! 

Due to our client’s business expansion, we are currently looking to fill the position of Backoffice Client Support Specialist. 

The Client Support Specialist is responsible for processing and preparing specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.

We offer: 

• Motivating income and performance bonuses (base salary $575 + unlimited bonus starting from $350). 
• Work schedule 5/2, from 4PM - 1AM 
• Official employment and social benefits. 
• International and multicultural experience. 
• Engagement with an international group of companies with strong values and inclusive corporate culture. 
• Participation in global projects for interested professionals. 
• Career growth and development opportunities. 
• Modern office with all facilities and relaxation areas, located in the heart of Botanica district, Chisinau.  

Responsibilities: 

• To take care of customers' needs and provide quality service promptly. 
• To process incoming client requests (refunds, exchanges, additional services, etc). 
• To work closely with the other support and sales teams. 
• To research information using multiple resources. 
• To route calls to the appropriate resource. 
• To work in travel management systems. 
• To place clients’ orders in specialized databases. 
• To follow up with customers to ensure technical issues are resolved. 
• To identify customer needs and help customers use specific features. 
• To update internal databases with information about technical issues and useful discussions with customers.

Requirements: 

• Intermediate level of English (B2-C1). 
• Business etiquette and writing knowledge. 
• Handling e-mail communication, phone calls, and online platforms. 
• Interacting with other departments. 
• Availability to work full-time from the office.