Responsibilities:

• Manage technical support processes for B2B partners.
• Organize and oversee the team responsible for setting up and configuring internal partner accounts to ensure seamless product operation.
• Coordinate access provisioning to the product and configure user permissions for partners.
• Analyze API logs to identify and resolve technical issues, ensuring uninterrupted product functionality.
• Provide technical consultation to partners on product usage, settings, and integrations.
• Collaborate with other departments (developers, integration team, product teams) to address technical challenges.
• Monitor SLA compliance and enhance team efficiency.
• Prepare reports on completed work, analyze team and partner performance, and identify areas for improvement.
• Train and mentor technical support team members.

Requirements:

• Experience in B2B technical support, internal system administration, and product configuration.
• Knowledge of API operations, log analysis, and troubleshooting.
• Experience with access control systems and user rights management.
• Strong communication skills for interacting with partners and internal teams.
• Proven leadership experience in team management and project coordination.
• Technical proficiency in English (written and spoken) for working with documentation and international partners is a plus.