Our client, one of the largest and the most dynamic banks in Moldova with a well-developed infrastructure and a strong reputation in the international financial market, is announcing a new vacant position: Head of Transformation and Operational Efficiency Department, Chisinau

Main scope of the position:

• Implementation of the Agile management methodology at all levels of the bank; transforming current product development processes, creating and improving Agile processes; development of Agile culture;
• Identify the business processes that need optimization;
  
• Select the processes to be treated with priority (according to typology and priorities);
• Analyze existing business processes: current performance, areas for improvement, etc.;
  
• Propose and quantify (if necessary) performance improvement solutions;
  
• Deeply participate in the implementation of improvement axes;
  
• Support in the development of solutions, the actual implementation of the optimization plan, together with the Business Managers;
  
• Track, quantify and verify the results achieved: real impact on performance.

Activities & Responsibilities:

• Manage the department and transformative program;
  
• Design the program, the projects making it up, cross-functional work areas and interdependencies;
  
• Define the overall program governance and governance bodies for the different projects;
  
• Establish the overall plan;
  
• Manage a project team and providing support to the associated Project Managers with a functional reporting line;
  
• Defining and managing the roadmap of Agile transformation activities;
  
• Forming and organizing the transformation team with key representatives from business and IT;
  
• Coordinate the activities of the group members in the implementation of the Agile transformation roadmap;
  
• Manage transformation success indicators, corrective actions, etc.

Challenge/ manage the stakeholders and projects:

• Challenge the optimization of complex processes;
  
• Propose alternative scenarios for objectives and road maps to stakeholders (go/no go at the important program milestones);
  
• Challenge the expected quality criteria for the program;
  
• Drive the program risks and corrective actions;
  
• Coordinate requests: reduce constraints and dependencies between projects;
  
• Drive the charter for each project. Ensure its compliance with respect to client requirements and project perimeter;
  
• Facilitate decision-making processes.

Change management:

• Spreading and creating process culture;
• Build a methodological approach to standardization of the product development process (standardization of processes, artifacts, roles, tools, templates, practices, metrics);
  
• Organize and manage the competence center for the development of product management practices (methodological development, expert consulting, training, backlog management), Agile practice centers and product owners;
  
• Ensuring scaling of product management standards, building a community of experts, certifying experts and team for compliance with standards/good practice, monitoring "complex" cases;
  
• Coaching product leads;
• Forming and launching product groups and teams;
  
• Mentoring Scrum masters;
• Advising product teams on how to increase speed of value delivery;
  
• Facilitating large-scale agile events/strategy sessions;
  
• Delivering training on agile approaches and tools.

Communication:

• Keep all stakeholders regularly and clearly informed with complete transparency;
  
• Conducting surveys, analyzing results of completed projects, conclusions and improvements;
  
• Communicate to Steering/ Executive Committee as well as to Supervisory Board – Business Transformation Committee.

Requirements:

• >5 years of work experience in process optimization projects;
  
• Certified in PM;
  
• Background: IT or fintech;
  
• Fluent English and Russian;
  
• Experience in banking, optimization and process management;
  
• Financial Acumen: Comprehensive understanding of financial principles, including budgeting, forecasting, cost-benefit analysis, and financial modeling, to assess the financial implications of transformation projects and ensure alignment with business objectives;
  
• Technology and Innovation: Experience in leveraging technology and driving innovation initiatives within the banking sector enables you to identify opportunities for digital transformation, automation, and process optimization;
  
• Track record of managing complex projects and cross-functional teams to achieve specific results on time, on budget;
  
• Preferable experience in international companies/banks ensuring global cutting-edge knowhow and best practices in the areas of responsibility;
  
• Results oriented with superior execution skills;
• Team player - star by knowledge, experience and skills, but not running alone, able to take others to the future;
  
• Leadership and team management skills;
  
• Strategic thinker with the ability to evaluate existing business processes, identifying inefficiencies, and redesigning workflows to streamline operations, improve productivity, and enhance customer experience;
  
• Maturity and seniority to negotiate at all levels of the organization up to the Supervisory Board;
  
• Superb analytical skills;
  
• Outstanding communication and interpersonal skills;
  
• Proficiency in analyzing large datasets, identifying trends, and deriving actionable insights to inform strategic decisions and drive transformation initiatives effectively;
  
• Passionate customer advocacy;
  
• Creativity – ability to find creative solutions (within compliance and regulatory boundaries) to achieve sustainable competitive advantage in banking space.

Company offers:

• Working in one of the largest and most dynamic banks;
• Rewarding pay rate, individually established depending on candidate’s experience;
  
• Flexible work schedule: 8.30 (9.00) - 17.30 (18.00) (5/7). Оpportunity to work in hybrid format;
  
• Performance-based bonuses;
• Holiday bonuses;
• Special bonuses for personal needs;
• Special conditions for banking products;
• Training budget;
• Participation in various interest clubs and team-building activities.

If you feel you have the required skills and experience to fulfill this role, please submit a copy of your CV to the e-mail: [vezi email]dopomoga.staffing@gmail.com marked ”for the position of Head of Transformation”. Additional information by phone:(+373) [vezi telefon]68 916 916.